Welcome to Dravonta, your reliable source for premium Automatic Espresso Machines in the USA. We value your satisfaction and strive to ensure that every purchase meets your expectations. This Refund and Return Policy explains how we handle returns, replacements, and refunds for purchases made on dravonta.com.
We accept returns for most Dravonta espresso machines and accessories within 30 days of delivery, provided that:
The product is unused, undamaged, and returned in its original packaging.
All accessories, manuals, and components are included.
Proof of purchase (such as order confirmation or receipt) is provided.
Please note that items showing signs of misuse, damage, or alteration may not be eligible for a return.
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
Used or partially used espresso machines.
Consumable products (like coffee beans or cleaning tablets).
Customized or special-order machines.
If you’re unsure whether your item qualifies, please contact our support team before returning your product.
To initiate a return, please follow these steps:
Contact our customer support team at support@dravonta.com or call (657) 208-2219 within 30 days of receiving your order.
Our team will review your request and provide you with a Return Authorization Number (RMA) and return instructions.
Pack the item securely in its original box and ship it to the provided return address.
Once the return is received and inspected, we will notify you about the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Approved refunds will be processed within 5–7 business days after we receive and inspect your return.
Refunds will be credited to your original method of payment.
If you do not see the refund reflected in your account after 10 business days, please contact your payment provider, as processing times may vary by bank or credit card issuer.
We replace defective or damaged espresso machines free of charge if reported within 7 days of delivery.
To request an exchange, please contact us at support@dravonta.com with your order number and a brief description of the issue.
If your Dravonta espresso machine arrives damaged or not functioning properly, please notify us immediately at (657) 208-2219 or support@dravonta.com with photos or videos of the issue.
Our team will provide a quick resolution — including repair, replacement, or refund — based on the product’s condition.
If you haven’t received your refund after the stated timeframe:
Double-check your bank or credit card account.
Contact your bank or payment provider, as processing times can vary.
If the issue persists, reach out to us directly at support@dravonta.com for further assistance.
Dravonta reserves the right to modify or update this Refund and Return Policy as needed to ensure fairness and compliance with U.S. consumer protection laws.
The latest version will always be available on this page.
Last Updated: November 2025
If you have questions about returns, refunds, or exchanges, please contact our customer care team:
📧 Email: support@dravonta.com
📞 Phone: (657) 208-2219
🏢 Address: 4426 E Los Angeles Ave, California 93063, USA
